Our Travelers' Reviews
- Addison and Ian E. (San Diego, CA)
When I began research on an Inca Trail trek to Machu Picchu I found a wide range of options on the web and it was a bit overwhelming. After looking into some pricer options with well-known names (REI), I stumbled upon SA Expeditions website. Minutes after I entered in my request for a quote I was called directly by the owner of the company, Nick. Speaking with Nick on the phone was incredible helpful to 1. alleviate my fears of booking online with an unknown company and 2. talk through all my travel plans and desires until we arrived at the perfect trip for my husband and I. We ended up customizing our Inca Trail tour by adding a few days in the Amazon first and it was incredible!
We experienced the trip of a lifetime, even when my husband came down with altitude sickness in Cusco the day before we were supposed to leave for our trek. This is when I became incredibly grateful we booked with SA Expeditions. With a phone call we were in touch with Riva, who booked our trip and managed the details, who sent a Dr. out to our hotel to attend to my husband and re-arranged the remainder of our trip as we could no longer do the trek. As my husband was put on oxygen and resting in our hotel room, she put together all new hotel rooms, transfers, and even train and bus tickets so we could still make it to Machu Picchu. As luck would have it, she ended up in the same city we were transferred to (Sacred Valley) and even invited us to a special lunch with her and her colleagues! This ended up being a highlight of our trip. My husband recovered just fine and we still made it to Machu Picchu.
I couldn't imagine having to seek medical attention for my husband while simultaneously cancelling and re-booking our travel plans. We are incredibly grateful for the hard work and "above and beyond" approach of SA Expeditions and would highly recommend them to anyone looking to travel!
* Photographed at Ollantaytambo
- Jane and Michael Z. (Scottsdale, AZ)
My husband & I just returned from a 2-week vacation in Brazil. This is the second year in a row we used South America Expeditions (SAE) to plan our trip. Last year we were in the Galapagos Islands and Machu Picchu; this year we traveled to Rio De Janeiro, the Iguazu Falls (visiting them from both the Brazilian side & the Argentine side), and the Amazon river. WOW!!! What an amazing trip... and I wasn't even sure if I wanted to go to Brazil. Everything was perfect from start to finish with this vacation; from flights being on-time, to luggage arriving timely, to our personal tour guides meeting us on schedule at the designated airports and hotels, to our feelings of safety, to the knowledge imparted by our guides, to our accommodations... absolutely everything ran like clockwork. Staci, at SAE, hit it out of the ballpark for us again this year. She makes herself available to her clients by phone or e-mail 24-hours per day, and in a few cases we needed her. Her response was almost instantaneous. Even though you are in a foreign country and do not speak the language, she makes sure you do not feel alone or unprotected-- yay Staci! We just arrived home to the States and are already throwing ideas around with SAE as to where we might travel next in South America. If anyone reading this is vacillating about a trip to the Galapagos, Machu Picchu, Rio, Iguazu Falls or the Amazon, my suggestion is run, do not walk, to the phone & contact South America Expeditions to plan your trip for you. You will not be disappointed. If you are world travelers, or simply have an interest in South America, by all means visit the places I've mentioned. The things you see & experience will be indelibly etched into your memories and will never be forgotten. My husband & I have traveled to 71 countries on 6 continents and our recent South American travels have indeed been some of our favorites. Happy trails!
* Photographed at Amazon
- Hy and Lucia (Ft. Lauderdale, Florida)
I finally have a moment to share our comments regarding our trip to Chile. We had a fantastic time. The arrangements were on point and the guides were wonderful.
We were received in Santiago by Pablo (I hope my memory works regarding names). He was very personable and gracious. He left us at our hotel. He advised us the time he would be picking us up the next day. My husband and I spent the day visiting the city using the hop on -hop off bus tourist bus that was easily accessible near the hotel.
The next morning Pablo picked us up with Mark Knowles, who would be our biking guide for the next 3 days. He was the perfect guide for us. As an American we had no problem communicating. However, having been in Chile for 10 years, he had an in depth knowledge and understanding of the country and its customs. In addition, he is a professional cyclist so he was able to tailor our expedition to our ability level. It was thoroughly enjoyable. Pablo was a perfect complement to the entire biking experience. We felt safe at all times.
In Puerto Montt we were greeted by our two guides (his and her name escape me). Again, they were very professional and friendly. We arrived quite late. They drove us to Puerto Varas to the lovely Cumbres Hotel. Clearly, it was perfect location with spectacular views and a beautiful, expansive room. We enjoyed the New Year's dinner which was all arranged beforehand. We were pleasantly surprised about that detail. We enjoyed the spa services, room service and gym. We will definitely stay there again when we visit in the future.
New Year's Day we had a free day. We were able to explore Puerto Varas on our own. We had dinner at Mediterraneo. We enjoyed the food and the service. It was walking distance from the hotel. The next day Francisco (Ko Kayak) and their driver picked us up to go kayaking. Again, it was a beautiful day and a wonderful experience. We had the opportunity to share it with a young couple from England. We had lunch at a lady's house who lives next to the lake. We enjoyed the boxed lunch at their humble home. They shared their family history. It was lovely.
In the end, our experience was remarkable. This was one of the expeditions that left us with the clear notion that we will be back. We want to thank you for arranging such well-organized and enjoyable trip. We have already mentioned it to several friends who are looking at possible places to visit. Your professionalism and level of detail made this trip one of our top experiences.
* Photographed at Torres del Paine