Client Info: - Hy and Lucia (Ft. Lauderdale, Florida)
Destination Name: Torres del Paine
I finally have a moment to share our comments regarding our trip to Chile. We had a fantastic time. The arrangements were on point and the guides were wonderful.
We were received in Santiago by Pablo (I hope my memory works regarding names). He was very personable and gracious. He left us at our hotel. He advised us the time he would be picking us up the next day. My husband and I spent the day visiting the city using the hop on -hop off bus tourist bus that was easily accessible near the hotel.
The next morning Pablo picked us up with Mark Knowles, who would be our biking guide for the next 3 days. He was the perfect guide for us. As an American we had no problem communicating. However, having been in Chile for 10 years, he had an in depth knowledge and understanding of the country and its customs. In addition, he is a professional cyclist so he was able to tailor our expedition to our ability level. It was thoroughly enjoyable. Pablo was a perfect complement to the entire biking experience. We felt safe at all times.
In Puerto Montt we were greeted by our two guides (his and her name escape me). Again, they were very professional and friendly. We arrived quite late. They drove us to Puerto Varas to the lovely Cumbres Hotel. Clearly, it was perfect location with spectacular views and a beautiful, expansive room. We enjoyed the New Year's dinner which was all arranged beforehand. We were pleasantly surprised about that detail. We enjoyed the spa services, room service and gym. We will definitely stay there again when we visit in the future.
New Year's Day we had a free day. We were able to explore Puerto Varas on our own. We had dinner at Mediterraneo. We enjoyed the food and the service. It was walking distance from the hotel. The next day Francisco (Ko Kayak) and their driver picked us up to go kayaking. Again, it was a beautiful day and a wonderful experience. We had the opportunity to share it with a young couple from England. We had lunch at a lady's house who lives next to the lake. We enjoyed the boxed lunch at their humble home. They shared their family history. It was lovely.
In the end, our experience was remarkable. This was one of the expeditions that left us with the clear notion that we will be back. We want to thank you for arranging such well-organized and enjoyable trip. We have already mentioned it to several friends who are looking at possible places to visit. Your professionalism and level of detail made this trip one of our top experiences.