Client Info: Eddie & Shelley S (Connecticut)
Destination Name: Machu Picchu
Dear Kim, We returned home early this morning from an absolutely fabulous trip to Lima, Cusco, and Machu Picchu that you prepared for my wife and me and our grandson Liam. From the time we exited the Lima airport last Wednesday night until we flew out of the Cusco airport last night, SA Expeditions expertly handled every aspect of our excursion. The guide who picked us up at the airport in Lima at midnight on the night of our arrival, gave us excellent pointers and recommendations about Peru and specifically Lima.
Every hotel that you selected for us in Lima, Cusco, and Aguas Calientes was superb. Every tour that you arranged for us in each of those areas was interesting to Liam, as well as Grandma and Popa. You made certain that interspersed with Inka history there were adequate activities that you knew would fascinate a 13-year old boy. A really big hit was the chocolate tour were we learned about the process of making chocolate, from the harvesting of the cocoa bean to making our own chocolate candy, which we were able to bring home with us.
Percy, our tour guide in Lima, was quite knowledgeable, and gave us a very good overview of the history of Lima in the short time we were there. The tour of the Museo Larco, where Percy was able to distill the 45,000 Inka artifacts into a visit that all 3 of us enjoyed, was the highlight of our Lima visit. Lima is definitely a city we wished we would have had more time to explore further.
Of course, the highlight of our trip was the visit to Cusco and Machu Picchu, and we could not have asked for a better guide than Johan Sueros and our very skillful driver, Abel. Shortly prior to leaving on our journey when you sent us our final itinerary, you told me that we were going to have the absolute best guide, Johan. You could not have been more accurate. He is bright, articulate, totally fluent in English, kind and just an altogether sweet person. On the drive from Cusco to Aguas Calientes we stopped by a small town, Maras, where we visited an acquaintance of Johan's, a 92-year old man who has been hand-making hats for more than 40 years. What an absolutely delightful man and very fun visit, where we tried on some of the typical hats of Maras.
Johan is passionate about his Incan heritage, and he brought Machu Picchu and the Incan culture alive for us. He was totally flexible, and gave us options when he realized that perhaps the long climb up the nearly 1000 steps of the very steep mountain for the best view of Machu Picchu might be difficult for us. He wanted us to be happy and to enjoy our visit. I realize that he has been doing this for a number of years, but Johan has an uncanny ability to time things so perfectly, that there is very little down time, where you are waiting for a bus or a train. When he says you'll be at a restaurant at a specific time or back in Cusco at a specific time, you can count on it. He tried and succeeded in satisfying all of our needs.
As you know, on our last day in Cusco, Liam was ill, and we needed to cancel horseback riding that we had scheduled for that morning. Even though we had already said our good-byes to Johan the night before, I contacted him around 8:30AM to cancel the tour. He immediately got in touch with you, at 5:45AM PST. Within in minutes you had everything under control, inquiring if we needed a physician to see Liam. Fortunately, I think he was just exhausted, and by the afternoon he was back to himself. However, mid-morning I received a phone call from your local representative in Peru inquiring about Liam's health, again offering a physician if needed, and offering to contact the hotel in Cusco to extend our check-out time.
Kim, as you remember, we had some very specific issues that you had to address before we even left for our trip. You had to be certain that any provided meal, be it box lunch (which was excellent), or lunch on the road, or dinner in Aguas Calientes, had to be vegetarian. You had to make certain that we returned from zip lining by a specific time on Friday afternoon. Several days before we were scheduled to arrive, I changed our itinerary to add an additional day in Lima. You handled each and every request expertly.
I found SA Expeditions in July, 2016, just by searching the internet for companies that provided tours in Peru. I read the reviews on the company, and was impressed, but also a bit skeptical. After all, I was trusting a company in California that I didn't personally know to plan and execute a trip to Peru that wasn't going to take place until February, 2017. Well, now I am a believer! You, SA Expeditions, the guides, the drivers, the hotels, the tours, etc. have all exceeded our expectations. Thank you!
With sincere appreciation,