Client Info: - Addison and Ian E. (San Diego, CA)
Destination Name: Ollantaytambo
When I began research on an Inca Trail trek to Machu Picchu I found a wide range of options on the web and it was a bit overwhelming. After looking into some pricer options with well-known names (REI), I stumbled upon SA Expeditions website. Minutes after I entered in my request for a quote I was called directly by the owner of the company, Nick. Speaking with Nick on the phone was incredible helpful to 1. alleviate my fears of booking online with an unknown company and 2. talk through all my travel plans and desires until we arrived at the perfect trip for my husband and I. We ended up customizing our Inca Trail tour by adding a few days in the Amazon first and it was incredible!
We experienced the trip of a lifetime, even when my husband came down with altitude sickness in Cusco the day before we were supposed to leave for our trek. This is when I became incredibly grateful we booked with SA Expeditions. With a phone call we were in touch with Riva, who booked our trip and managed the details, who sent a Dr. out to our hotel to attend to my husband and re-arranged the remainder of our trip as we could no longer do the trek. As my husband was put on oxygen and resting in our hotel room, she put together all new hotel rooms, transfers, and even train and bus tickets so we could still make it to Machu Picchu. As luck would have it, she ended up in the same city we were transferred to (Sacred Valley) and even invited us to a special lunch with her and her colleagues! This ended up being a highlight of our trip. My husband recovered just fine and we still made it to Machu Picchu.
I couldn't imagine having to seek medical attention for my husband while simultaneously cancelling and re-booking our travel plans. We are incredibly grateful for the hard work and "above and beyond" approach of SA Expeditions and would highly recommend them to anyone looking to travel!